FAQs
The Fur Baby Fun™ Puppy PlayMate: LED Magic Motion Ball is equipped with two modes: Normal and Smart. In Normal mode, the ball rolls and bounces randomly. In Smart mode, the ball's advanced motion sensors react to your dog's movements, creating an unpredictable play experience. The LED lights enhance the engagement, making the toy visually stimulating for your pup.
Yes, the Puppy PlayMate is designed to be ideal for smaller breeds up to 35 lbs. However, larger dogs also enjoy playing with it. We recommend supervising playtime, especially for enthusiastic chewers, to ensure the toy's longevity and your pet's safety.
The rechargeable battery offers up to three hours of playtime with just one hour of charging. To charge the Puppy PlayMate, simply use the included USB charging cable. Plug it into a standard USB port, and the ball will be ready for more fun after an hour.
Absolutely! The Puppy PlayMate is made from durable, BPA-free, and non-toxic rubber. It is gentle on your dog's teeth and gums, ensuring safe and enjoyable playtime. The replaceable shell feature also allows you to maintain the ball easily, keeping it clean and safe for your pet. The ball's texture is designed to be in between soft and hard, making it durable yet comfortable for your dog to play with.
The Puppy PlayMate's advanced motion sensor technology allows it to detect and avoid obstacles in its path. This feature keeps your dog engaged and entertained with unpredictable movements, ensuring the toy doesn't get stuck and continues to provide an exciting play experience.
We stand behind the quality of our products. If you are not satisfied with your purchase, we offer a 30-day return policy. Please contact our customer support team at support@furbabyfun.co for assistance with returns or exchanges.
The Puppy PlayMate features a replaceable shell that can be easily removed for cleaning. Simply detach the shell and wash it with warm, soapy water. Ensure it is thoroughly dried before reattaching it to the ball. This helps maintain hygiene and ensures the toy remains safe and enjoyable for your dog.
Yes, the Puppy PlayMate is designed for both indoor and outdoor use. It works best on hard floors inside but can also be used on carpet and outside surfaces. Ultimately, it functions as a ball that shakes, rolls, and moves unpredictably, providing engaging play for your dog in various environments. For optimal performance, we recommend using it on flat, clean surfaces to prevent dirt from affecting the motion sensors and LED lights.
The Puppy PlayMate is available in two vibrant colors: orange and blue. You can choose the color that best suits your dog's preference or matches their other toys and accessories.
No, the Puppy PlayMate is designed to be quiet. The internal motor and components are engineered to minimize noise, ensuring a peaceful playtime for both your pet and your household.
It's not uncommon for some dogs to be initially wary of new toys. We recommend introducing the Puppy PlayMate gradually. Start by letting your dog observe the ball while it's stationary, then slowly introduce the movements and lights. Most dogs become accustomed to it quickly and enjoy the engaging play.
The Puppy PlayMate is water-resistant but not fully waterproof. It can handle light moisture and can be wiped down for cleaning. However, it should not be submerged in water or exposed to heavy moisture to protect the internal electronics.
To switch between the modes, hold the power button for 5 seconds until the light flashes blue. This indicates that the ball has switched modes. Repeat the process to toggle between Normal and Smart modes.
To turn off the Puppy PlayMate, simply tap the power button once. The ball will also automatically turn off if it is not touched for a while, conserving battery life.